General Policy

• Refunds are considered on a case-by-case basis
• Eligibility depends on the stage of the project and work already completed

Non-Refundable Situations

Refunds may not be applicable if:

• Work has been delivered or substantially completed
• The client has approved initial concepts or drafts
• Delays are caused by lack of communication or materials from the client

Partial Refunds

In some cases, partial refunds may be issued for unused portions of a service, depending on project progress.

Request Process

To request a refund:

• Contact our support team with project details
• Provide a clear reason for your request
• Allow reasonable time for review and response

Resolution First Approach

We encourage resolving concerns through revisions or adjustments before considering refunds.